Applying the balanced scorecard model to evaluate job performance in small and medium-sized enterprises

LY THANH TIEN

PhD, Ho Chi Minh City University of Technology; Corresponding author, Email: [email protected]

DO THI ANH NGUYET

MSC., Ho Chi Minh City University of Technology

Abstract

Strategic management is a priority for large enterprises and is equally important in small and medium-sized enterprises (SMEs). During operations, organizations function based on their defined vision, mission, and strategies outlined in the annual budget. It highlights the need for SMEs to adopt modern management tools to meet the diverse, complex, and rapidly changing demands of today's global environment. One of the prominent management tools is the balanced scorecard model, which is designed to balance different aspects of an organization. This paper provides an overview of the balanced scorecard model and applies it to evaluating job performance in SMEs.

Keywords: Balanced scorecard, job performance evaluation, small and medium-sized enterprises

This article was published in the Vietnam Economic&Financial Review, Vol 1, Issue 2, December 2025)

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